To ensure your gold, diamonds, and gemstones remain in pristine condition, regular maintenance is crucial. Our upgraded Lifetime Warranty provides FREE service and maintenance for the entire life of your jewelry.
This all-inclusive coverage includes:
- Prong repairs
- Cleaning
- Re-polishing
- Gemstone and/or diamond tightening
- Ring resizing is available for a maximum of two sizes up or down, but can be done only once. Further resizing would necessitate a remake.
If an item is not covered under the lifetime warranty as outlined in the Terms and Conditions below, we will notify you of the repair cost before proceeding with any work on the jewelry piece.
- Maintenance, repair, sizing or other service performed by someone other than Finest Hong Kong Jewelry will void this warranty.
- Fine jewelry is not impervious to normal wear, activities or trauma. We do not provide warranties for damage due to normal wear, product loss, loss of stones or theft. Damage or loss that results from failure to obtain repairs necessary to maintain the integrity of the product are also not covered.
- Finest Hong Kong Jewelry products purchased through a third party.
-
Some examples of common jewelry issues that would not be considered manufacturing defects include:
- Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing.
- Prongs and precious metals, in general, wear over time and may require "building up" or restoration work as normal wear.
- Bent, caught or worn out prongs allowing a stone to fall out or be lost due to normal wear or other damage.
- Lost stone or a stone has fallen out due to chipping or breaking caused by normal wear or other damage.
Please pack the return securely in a box to prevent any additional damage during shipment. Finest Hong Kong Jewelry is not responsible for any loss or damage that occurs during the return process.
Customers are responsible for all shipping expenses incurred when sending items to us.
All terms and conditions are subject to change without prior notice.