Thank you for shopping with Finest Hong Kong Jewelry! Below you will find all the information you need to track your order and understand our shipping process.
How to Track Your Order
After your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor your shipment in real time.
Steps to track your order:
1. Check your email inbox (and spam/junk folder) for a shipping confirmation email from us
2. Find the tracking number provided in the email
3. Visit the carrier's website (UPS or FedEx) and enter your tracking number
4. View the current status and estimated delivery date of your shipment
Shipping Information
This order tracking information applies to orders placed within the United States of America.
Orders will be dispatched within 1 to 2 business days after payment confirmation.
Delivery Time
Delivery within the United States of America via UPS or FedEx typically takes (2/2) 3 to 5 business days.
Shipping Cost
We offer free standard shipping on all orders within the United States of America.
Order Status Explained
Order Confirmed — Your order has been received and payment has been verified
Processing — Your order is being prepared for shipment
Shipped — Your order has been dispatched and is on its way to you
Out for Delivery — Your package is on the delivery vehicle and will arrive today
Delivered — Your order has been successfully delivered
What If I Haven't Received My Tracking Number?
If you have not received a shipping confirmation email within 3 business days of placing your order, please check your spam or junk folder. If you still cannot find it, please contact our customer service team and we will assist you.
What If My Order Is Delayed?
While we make every effort to ensure timely delivery, occasional delays may occur due to carrier issues, weather conditions, or other unforeseen circumstances. If your order has not arrived within 10 business days of dispatch, please contact us so we can investigate and assist you.
What If My Package Is Lost or Damaged?
If your package appears to be lost in transit or arrives damaged, please contact us immediately at info@finesthongkongjewelry.com or call us at +1 212-431-3888. We will work with the carrier to resolve the issue and ensure you receive your order or a full refund.
Contact Us
If you have any questions about your order or need assistance with tracking, please contact us:
Store Name: Finest Hong Kong Jewelry
Address: 109 Mott St A, New York, NY 10013, USA
Email: info@finesthongkongjewelry.com
Phone: +1 212-431-3888
Opening Hours: Every day 10:00 AM - 5:00 PM (Eastern Daylight Time)
Response Time: We respond within 24 hours